October 14, 2005
LUNARPAGES.COM is a company based in the east coast of the USA and provides webhosting service with variety of features which on the surface appear very enticing.
My experience with them requires that all should be alert to its level of technical incompetence and the danger it could pose
to services provided by your website when hosted on the site.
My story started on August 6, 2005 when I received an e-mail from LUNARPAGES.COM, it is partly reproduced below:
We have received complaints of spam originating from your domain dawodu.com.If we continue to receive complaints, we will have no choice but to suspend your account.We have a zero tolerance toward spam as it states in our Terms of Serviceand this issue must be addressed immediately. ------------------------- **WHAT IS SPAM?** ------------------------- Spam is unsolicited bulk email. This can originate from any type of massmailing such as a mailing list or mass email from a forum. Most spam is used to sell or promote aproduct but it can also be newsletters or announcements. Many ISPís make it very easy to report spam;therefore, everyone must take steps to avoid accusations. Lunarpages must comply with the regulationsforpreventing spam or our servers will be in jeopardy of becoming blacklisted. Blacklisting a server willaffect every customer on the server not just a specific account.
First of all, I was shocked because I do know as a matter of fact that the DAWODU.COM domain name has never been
used by any of us for spam. It is also common knowledge that people good send out "spoof" e-mails using a domain name
and one will expect LUNARPAGES.COM if they are really technically savvy, to do an IP address tracing to confirm if the spams were actually originating from the server(lunarpages) on which DAWODU.COM was being hosted.
So, on August 9, 2005, I wrote an e-mail of denial to LUNARPAGES.COM explaining in simple terms the above and the fact
that it could do an IP address tracing as explained above. LUNARPAGES.COM being technically incompetent and not understanding what was explained above sent a reply to explain the spam, it is partly reproduced below :
Hello, Unfortunately, AOL makes it very easy to report email as spam. Because of this, we suggest not allowing AOL signups to mailing lists or forums. Instead, have AOL users supply an alternate email address such as a free account like hotmail. Below I am pasting the email that was reported by an AOL user. Due to privacy issues, AOL will not disclose the party reporting the email so we have no way of knowing the specific email that complained. SpamCop V1.471 ] This message is brief for your comfort. Please use links below for details. Spamvertised web site: http://www.dawodu.com/aluko14.htm http://www.spamcop.net/w3m?i=z1482178021zdc8bc881abaecd1fcd4b698d74c6ab57z http://www.dawodu.com/aluko14.htm is 22.214.171.124; Fri, 05 Aug 2005 01:48:25 GMT Spamvertised web site: http://www.dawodu.com/aluko14.htm http://www.spamcop.net/w3m?i=z1482178022z5223b39c55b873dab69c7b9899bc5fccz http://www.dawodu.com/aluko14.htm is 126.96.36.199; Fri, 05 Aug 2005 01:48:25 GMT [ Offending message ] "From - Thu Aug 04 18:47:48 2005 " X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 Return-Path: Received: from mx3.internal (mx3.internal [10.202.2.202]) by server2.messagingengine.com (Cyrus v2.3-alpha) with LMTPA; Thu, 04 Aug 2005 21:47:03 -0400 X-Sieve: CMU Sieve 2.3 X-Resolved-to: x X-Delivered-to: x X-Mail-from: x Received: from mx.mailix.net (mx.mailix.net [188.8.131.52]) by mx3.messagingengine.com (Postfix) with ESMTP id DD2DCBEA6C5 for ; Thu, 4 Aug 2005 21:47:04 -0400 (EDT) Received: from [184.108.40.206] (helo=mail.kefche.com) by mx.mailix.net with smtp (Exim 4.24-NH) id 1E0rIb-0001EI-Tu for x; Thu, 04 Aug 2005 18:47:02 -0700 Received: (qmail 15545 invoked by uid 82); 4 Aug 2005 12:20:28 -0000 Received: from unknown (HELO kefchecomhttpmailkefchecom) (127.0.0.1) by localhost with SMTP; 4 Aug 2005 12:20:28 -0000 Received: from client 220.127.116.11 for Kefche.com (webmail client); Thu, 4 Aug 2005 15:20:27 +0200 Date: Thu, 4 Aug 2005 15:20:27 +0200 From: "Tommysmith3" To: x Reply-to: "Tommysmith3" X-Priority: 3 X-Mailer: Регистрирай твоята безплатна пощенска кутия: @kefche.com - http://mail.kefche.com X-Original-IP: 18.104.22.168 X-MSMail-Priority: Medium Importance: Medium MIME-Version: 1.0 Message-Id: X-SA-Exim-Connect-IP: 22.214.171.124 X-SA-Exim-Mail-From: x Subject: Official information...Next Of Kin/ Content-Transfer-Encoding: 8bit Content-Type: text/html; charset="Windows-1251"; X-Spam-Checker-Version: SpamAssassin 3.0.2 (2004-11-16) on westvirginia.backend X-Spam-Status: No, score=9.1 required=10.0 tests=DEAR_FRIEND, HEAD_ILLEGAL_CHARS,HTML_10_20,HTML_MESSAGE,HTML_MIME_NO_HTML_TAG, J_CHICKENPOX_35,MIME_HTML_ONLY,MISSING_MIMEOLE,MSGID_FROM_MTA_ID, RCVD_IN_BL_SPAMCOP_NET,URIBL_SBL autolearn=no version=3.0.2 X-Spam-Level: ********* X-SA-Exim-Version: 3.1 (built Thu Oct 23 13:26:47 PDT 2003) X-SA-Exim-Scanned: Yes Received-SPF: none (spfquery: domain of x does not designate permitted sender hosts) client-ip=126.96.36.199; envelope-from=x; helo=; X-uvscan-result: clean (1E0rIb-0001EI-Tu) Dear Friend My name is Mr.Tommy Smith I work in the credit and accounts departmentof Union Bank of Nigeria Plc,Lagos, Nigeria. I write you in respect of aforeign customer with our bank, before his sudden death.His name is Mr.AlamA.Long,He was among those who died in a plane crash here in Nigeria inthe year 2002.Sir,since the demise of this our customer, Mr.Alam A.Longwho was an oil merchant/contractor, I have kept a close watch of the depositrecords and accounts and since then no body has come to claim the money inthis a/c as next of kin to the late Engineer.You can find out more on thissite href="www.dawodu.com/aluko14.htmhttp://www.dawodu.com/aluko14.htm">www.dawodu.com/aluko14.htm href="http://news.bbc.co.uk/1/hi/world/africa/1968616.stm" target="_blank">http://news.bbc.co.uk/1/hi/world/africa/1968616.stm">http://news.bbc.co.uk/1/hi/world/africa/1968616.stm He had only $9.5mllion in his a/c and the a/c is coded. It is only an insider that could produce the code or password of the deposit particulars.Asitstands now, there is nobody in that position to produce the needed information other than my very self considering my position in the bank as his account officer. Based on the reason that nobody has come forward to claim the deposit as next ofkin, I hereby ask for your co operation in using your name as the next ofkin to the deceased to send these funds out to a foreign offshorebank a/c for mutual sharing between myself and you.You should contact me through my alternative email account:email@example.com and I guarantee that this will be executedunder a legitimate arrangement that will protect you from any breach ofthe law. By this doing, what is required of you is to send an application laying claims of the deposit as next of kin to the deceased officially to the directorof our bank.I will need your full name and address,telephone and fax numberfor the processing of the transfer in your name and favour.Finally i wantyou to understand that the request for a foreigner as the next of kin isoccassioned by the fact that the customer was a foreigner and for that reason alone a Nigerian cannot represent as next of kin.Contact me then we shall discuss on how the money will be split between us.Trusting to hear from you, I remain Respectfully yours, Best Regard, Mr.Tommy Smith Kindly reply to: href="mailto:firstname.lastname@example.org">email@example.com -- If you have any more questions, please do not hesitate to contact the Lunarpages Help Desk again. Best Regards, Clay Riddle firstname.lastname@example.org Phone: 1-877-LUNARPAGES (Toll-free) Phone: 1-714-521-8150 (International)
Again, I was shocked to receive this response from LUNARPAGES.COM and this time around, their technical
incompetence was becoming glaring. First, what they referred to as a spam was actually not originating from the DAWODU.COM domain and their angst which they erroneously referred to as spam originating from me was the fact that a spam letter contained LINKS to an article from DAWODU.COM (see above).
I wrote back to LUNARPAGES.COM, pointing out the fact that the article being linked to is an article of an incidence that actually occurred and that I have no control over the entire INTERNET and personal e-mails of anyone who wishes to
put a link to an article on DAWODU.COM. I also pointed out to LUNARPAGES.COM the fact that the e-mail had within
it a link to an article on the same incidence on the BBC website. A reply to this was reinforcing the ignorance and technical incomptence of those at LUNARPAGES.COM.
On September 23, 2005, I got a repetition of the same e-mail warning of spam which again was denied by me and referring them to previous e-mail exchanges on the issue.
Finally on October 13, 2005 at midnight PST, webhosting of DAWODU.COM was suspended by LUNARPAGES.COM
without notice to enable me move the site elsewhere. This led to DAWODU.COM being off the web for 48-72 hours while I scrambled to move all the pages to a different host and unable to retrieve data (still on LUNARPAGES.COM server) including e-mails and robust discussions on the public discussion forum.
This action of LUNARPAGES.COM has brought it out as a company of incompetent below par performers who could not understand the basic things and not following sensible procedure that will enable a site like ours to be able to legitimately
move our data from its server. We are currently looking at our legal options against LUNARPAGES.COM.
We do hope that others we learn from this experience while dealing or planning to deal with LUNARPAGES.COM
As every Contract law student will tell you, CAVEAT EMPTOR (Latin for "Let Buyers Beware").
Links to other pages on Lunarpages.com incompetence: